Privacy Policy

Last Updated: March 1st 2024

Please note that this privacy statement will regularly be updated to reflect any change in the way we handle your personal information or any changes in applicable laws.

This Privacy Notice describes the policies and procedures how NEWETERNALLIFE S.A.  (“we,” “our,” Website or “us o”) pertaining to the collection, use, and disclosure of your information on and related mobile / web applications and products we offer (the “Services in our Ecosystem”) .
Your use of the services is subject to this Policy as well as our Terms of Service. By using our Site or Services, you agree to the collection, use, and disclosure of your Personal Data as described in this Privacy Policy. For detailed information about the subject matter of data protection, please consult our Data Protection Declaration, which we have included beneath this copy.


Your right to privacy and the protection of your personal data is important to us. The following sections provide further details as to how we process your personal information through our services. We don’t share your information with third parties except to deliver you our services and products, comply with the law, make EL Wallet better, protect our rights, or effectuate a business transfer. We’re not a huge, faceless corporation. We’re just developers trying to deliver an incredible product. If you have any questions or concerns about this policy, please reach out to us at [email protected].

Personal Data Information

By using our service, including downloading one of our mobile applications or visiting our website, you agree to the use, disclosure, and procedures outlined in this Privacy Policy.

When utilizing our services and interacting with our website, you may provide us with various types of data, which we handle with the highest degree of care and transparency. This data can range from personal information such as your name and email address, which you might provide while signing up for newsletters, participating in beta programs, or engaging with our customer service, to specific financial details like debit card information for secure transaction facilitation. Additionally, we collect information on your preferences, interests, and activities to personalize your experience and tailor our services more effectively to your needs. This also includes any content, messages, or inquiries you may send our way, which we store and process to better address your needs and enhance support.

Our data collection practices are rooted in transparency and responsibility. The data we collect comes primarily through your voluntary actions, like filling out forms on our website or through automatic recording by our IT systems upon your visit, given your consent. This automatic data collection is designed to improve your experience by understanding how our services are used and ensuring the security and privacy of your information, in compliance with relevant regulations. If you have any questions or concerns about how we collect and handle your data, we encourage you to contact us for further information.


We do our best to minimize the amount of Personal Information that we collect from users interacting with the services offered. Your contact information, such as your phone number,, or email address (depending on how you contact us), may be collected when you communicate with us for support reasons, or if you report a bug or other error related to our services or when you interact with us through social media. When you use our services, we process PUBLIC wallet addresses that you generate through EL Wallet.

Category of personal informationTypes of personal information captured by categoryPurposeLegal basis UK law, CCPA and the General Data Protection Regulation (GDPR)
Personal details, contact details, and identifiers.Name and contact details (such as e-mail, phone numbers when you voluntarily have shared this information with us in order to be contacted)Facilitating communication with you for customer support purposes.Our legitimate interests in ensuring proper communication and handling within the organization. Your consent when we ask for it to process your personal information for a specific purpose that we communicate to you. When you consent to processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing your data for that purpose.
System and application access data and internet and electronic network activity information.The Internet protocol (IP) address used to connect your computer or mobile device to the Internet. Our offered services offered on our site  metrics (e.g., the occurrences of technical errors, your interactions with service features and content and your setting preferences) Records of any contractual agreements between yourself and our applications.Provide troubleshooting, and improve our services. To analyse performance, fix errors, and improve the usability and effectiveness of our services. Necessary for the performance of a contract to which you are a party.Our legitimate interests and the interests of our users in, for example, detecting and preventing fraud and abuse in order to protect the security of our users, ourselves, or others. Our legitimate interests in keeping records and necessary for the performance of your contract.



In engaging with our Website and EL Wallet, you entrust us with your personal data, which we commit to handling with utmost care and transparency. This includes a range of information from basic personal details to specific data like debit card information for transactions, your preferences and interests for a tailored experience, and communications you direct towards us. Such data is gathered through your direct interactions and consent during visits, underlined by our adherence to strict data security standards. Our collection of personal data serves several key functions aimed at enhancing our offerings, like refining and expanding our services, personalizing your experience based on your interactions, and ensuring effective communication for updates and support. Additionally, we utilize your information for marketing, integrating third-party services, and generating anonymized data to bolster business insights and security measures. We also share personal information with our agents for operational purposes or in the context of business transactions and comply with legal obligations, law enforcement cooperation, or the protection of our and others’ rights. Our use of personal information extends to necessary communications, support responses, marketing efforts, and internal business purposes, with a commitment to not renting, trading, or selling your information barring significant business transitions. Aggregated data, enhancing service understanding and improvement, may be shared with business partners, ensuring no individual linkage. We also enable our Agents to use this data for service enhancement and may transfer personal information as a business asset during significant transactions, with such actions governed by this privacy notice, implying your consent to potential transfers. We uphold the principle of necessary information sharing to comply with legal requirements, cooperate with law enforcement, enforce our terms, or protect our community. This comprehensive approach to data management underscores our dedication to privacy, security, and the responsible use of your personal data to deliver and improve our services.


We give users the right to inquire about the personal data we process about them through the Subject Access Request, ensuring transparency by confirming data possession, providing a copy of their personal data, and detailing its usage. We empower users to correct any inaccuracies or incomplete information in the personal data we hold through the Right to Rectification, maintaining the accuracy and currency of their data. Through the Right to Erasure, or the “right to be forgotten,” we enable users to request the deletion of their data when there’s no compelling reason for its continued processing, acknowledging the exception for non-erasable data like Ethereum blockchain wallet addresses created through NEL-Wallet. The Right to Restrict Processing allows users to limit the processing of their personal data under specific circumstances, offering them greater control. We offer the Right to Data Portability, allowing users to obtain and reuse their personal data across different services in a machine-readable format, thereby facilitating easy data movement. The Right to Object lets users oppose the processing of their personal data for specific purposes, including profiling and direct marketing, ensuring their interests are considered. We affirm the right of users to lodge a complaint with a supervisory authority if they believe the processing of their personal data contravenes GDPR, with the Right to Lodge a Complaint. In handling the Processing of Children’s Data, we comply with GDPR’s Article 8, requiring parental consent for processing the personal data of children under sixteen, ensuring a transparent consent-seeking process. Additionally, we acknowledge that the Revocation of Personal Data Processing allows users to withdraw any consent they have given us at any time, affecting the lawfulness of data collection only after the revocation.


We recognize and uphold the rights granted to users under the California Consumer Privacy Act (CCPA), including the Right to Know, Right to Delete, and Right to Non-Discrimination. The Right to Know allows users to request information about the categories and specific pieces of personal information we have collected about them, including the sources of that information, the purposes for collecting or selling it, and the categories of third parties with whom we share it. Upon receiving a verifiable consumer request, we are committed to providing the requested information within 45 days, with the possibility of extending this period by an additional 45 days if needed. Through the Right to Delete, users can request the deletion of their personal information that we have collected or maintained. We adhere to this request by deleting the information within 45 days of receiving a verifiable consumer request, which, similar to the Right to Know, can be extended by another 45 days if necessary. Lastly, the Right to Non-Discrimination ensures that users are not discriminated against for exercising their CCPA rights. This means we will not deny goods or services, charge different prices, or provide a different level or quality of goods or services to users who exercise their rights under the CCPA.


We recognize the importance of your personal data and are committed to its responsible management in line with applicable laws and regulations. Even if you choose to delete your wallet or addresses from the EL-Wallet mobile application, uninstall the application, or request the deletion of your information, certain data may still be retained to ensure the continuity of EL Wallet services and comply with legal obligations. For any concerns or questions regarding our data handling practices, you’re encouraged to reach out to us at [email protected]. In our effort to safeguard your information, we adhere to applicable laws and our data privacy policies. Despite leveraging third-party vendors like Coinbase, Shapeshift, and Changelly to bolster our security measures, the unpredictable nature of the internet means we cannot guarantee absolute security. We implement encryption, software protections, and various safeguards to secure your data, acknowledging that complete protection against breaches remains a challenge. Thus, any information shared with us is done at your own risk. Your personal data is stored with us until it no longer serves the purpose for which it was collected, unless otherwise specified in our privacy policy. Should you request deletion or revoke your consent to data processing, and no legal grounds for retention exist, your data will be accordingly deleted once such grounds cease to apply. We continuously strive to align our practices with the latest standards in data protection and security, ensuring compliance with relevant CPPA and GDPR regulations. Amendments to our Privacy Notice reflect our commitment to these standards, and your continued use of NEL-Wallet signifies acceptance of such changes. In conducting our business, cooperation with third parties may necessitate the sharing of personal data. This occurs only when fulfilling contractual obligations or legal requirements, or when using processors under a valid data processing contract. For joint processing activities, we establish a joint processing agreement, underscoring our commitment to the careful and lawful handling of your personal information.


When you consent to data processing, your personal information is handled with utmost care, and such processing occurs only when you’ve explicitly agreed or when it’s necessary to fulfill a legal obligation. Data processing may also be carried out to serve our legitimate interests, with specifics provided in our privacy policy. We use tools from companies located in countries that might not offer the same level of data protection as found within the EU, including some tools from the US that lack EU-US Data Privacy Framework certification. This could lead to your data being transferred and processed in these countries, although we take measures to ensure a comparable level of data protection. The US is considered to have a generally adequate level of data protection, allowing for data transfer if the recipient meets certain criteria, detailed in our Privacy Policy. NEWETERNALLIFE S.A., located in Global Bank Tower, 18th Floor, 50th Avenue, Panama City, Republic of Panama, is the data controller for this website, with the contact email at [email protected]. As the data controller, NEWETERNALLIFE S.A. is responsible for deciding how and why your personal data is processed, ensuring that your data is handled responsibly and in compliance with applicable data protection laws.


You have the right to demand the imposition of restrictions as far as the processing of your personal data is concerned. To do so, you may contact us at any time. The right to demand restriction of processing applies in the following case.In the event that you should dispute the correctness of your data archived by us, we will usually need some time to verify this claim. During the time that this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data.


For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries you submit to us as the website operator, this website uses either an SSL or a TLS encryption program. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line. If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties.


Our websites and pages use what the industry refers to as “cookies.” Cookies are small data packages that do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or they are permanently archived on your device (permanent cookies). Session cookies are automatically deleted once you terminate your visit. Permanent cookies remain archived on your device until you actively delete them, or they are automatically eradicated by your web browser. Cookies can be issued by us (first-party cookies) or by third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services of third-party companies into websites (e.g., cookies for handling payment services). Cookies have a variety of functions. Many cookies are technically essential since certain website functions would not work in the absence of these cookies (e.g., the shopping cart function or the display of videos). Other cookies may be used to analyze user behavior or for promotional purposes. You have the option to set up your browser in such a manner that you will be notified any time cookies are placed and to permit the acceptance of cookies only in specific cases. You may also exclude the acceptance of cookies in certain cases or in general or activate the delete-function for the automatic eradication of cookies when the browser closes. If cookies are deactivated, the functions of this website may be limited.

  1. Google Tag Manager We utilize the Google Tag Manager, provided by Google Ireland Limited at Gordon House, Barrow Street, Dublin 4, Ireland. The Google Tag Manager facilitates the integration of tracking or statistical tools and other technologies on our website. It doesn’t create user profiles, store cookies, or conduct independent analyses. However, it collects your IP address, which may be transferred to Google’s parent company in the United States. Our company is certified under the “EU-US Data Privacy Framework” (DPF), ensuring compliance with European data protection standards for data processing in the US. For more details, contact the provider at this link. please contact the provider under the following link:
  2. Google Analyatics: This website utilizes Google Analytics, provided by Google Ireland Limited at Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics enables analysis of website visitor behavior, including pages accessed, time spent, operating system, and user origin. Data transmission to the US is based on Standard Contractual Clauses (SCC) of the European Commission. Google Analytics activates IP anonymization, abbreviating IP addresses within the EU or other states under the European Economic Area Convention. You can prevent data recording and processing by Google Analytics by installing the browser plugin available here. For more information about the handling of user data by Google Analytics, please consult Google’s Data Privacy Declaration at:
  3. Cloudflare: We utilize the “Cloudflare” service provided by Cloudflare Inc., located at 101 Townsend St., San Francisco, CA 94107, USA (hereinafter referred to as “Cloudflare”). Cloudflare offers a content delivery network with DNS that is accessible worldwide. Consequently, the data transfer between your browser and our website is technically routed via Cloudflare’s network. This enables Cloudflare to analyze data transactions between your browser and our website and to act as a filter between our servers and potentially malicious data traffic from the Internet. Within this context, Cloudflare may utilize cookies or other technologies to identify Internet users, which are solely used for the described purpose herein. Data transmission to the US is conducted based on the Standard Contractual Clauses (SCC) of the European Commission. Further details can be accessed via the following link: . For additional information concerning Cloudflare’s security measures and data privacy policies, please refer to: . The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). Each company certified under the DPF is obligated to adhere to these data protection standards. For further inquiries, please contact the provider via the following link:


  1. Vimeo: This website incorporates plug-ins from the video portal Vimeo, provided by Vimeo Inc., located at 555 West 18th Street, New York, New York 10011, USA. When you access pages on our website with integrated Vimeo videos, a connection to Vimeo’s servers is established, enabling Vimeo to receive information about the visited pages and your IP address. This data transmission occurs even if you are not logged into Vimeo or do not have an account. Vimeo utilizes cookies or similar recognition technologies to recognize website visitors. Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission and Vimeo’s “legitimate business interests”. Find details here. For more information on Vimeo’s handling of user data, please refer to the Vimeo Data Privacy Policy here.
  2. Google Fonts: To maintain uniformity in font presentation, this website uses Google Fonts provided by Google. When you access our website, your browser loads required fonts into its cache from Google’s servers, which may result in Google learning your IP address. Data transmission to the US is governed by the “EU-US Data Privacy Framework”. Details are available here. For further information on Google Fonts, visit the Google Fonts FAQ here and Google’s Data Privacy Declaration here.
  3. Zendesk: We utilize the CRM system Zendesk, provided by Zendesk, Inc., located at 1019 Market Street, San Francisco, CA 94103, USA, to process user inquiries efficiently. our email address and name are required to submit inquiries. Zendesk’s Binding Corporate Rules legitimize data transfer outside the EU/EEA. If you prefer not to use Zendesk, you may communicate via email, telephone, or fax. For further details, consult Zendesk’s Data Privacy Declaration here.

All mentioned companies are certified under the “EU-US Data Privacy Framework” (DPF), ensuring compliance with European data protection standards for data processing in the US. Contact the respective providers here (Vimeo) and here (Zendesk) for more information.


  1. X (formerly Twitter): We have integrated functions of the social media Website X (formerly Twitter) into this website. These functions are provided by the parent company X Corp., located at 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. The branch Twitter International Unlimited Company, situated at One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland, is responsible for the data processing of individuals residing outside the United States. Upon activation of the social media element, a direct connection between your device and X’s server will be established, allowing X (formerly Twitter) to receive information about your visit to this website. Your usage of X (formerly Twitter), including the “Re-Tweet” or “Repost” function, may link websites you visit to your X (formerly Twitter) account and disclose them to other users. We, as the providers of this website, do not have access to the content of the data transferred or its utilization by X (formerly Twitter). Your consent, in accordance with Art. 6(1)(a) GDPR and § 25(1) TTDSG, is required for using this service, and it can be revoked at any time. Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. For further details, please refer to the X (formerly Twitter) Data Privacy Declaration at: You can reset your data protection settings on X (formerly Twitter) under the account settings at
  2. Instagram: We have integrated functions of the public media Website Instagram into this website. These functions are offered by Meta Websites Ireland Limited, located at 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Upon activation of the social media element, a direct connection between your device and Instagram’s server will be established, allowing Instagram to receive information about your visit to this website. If you are logged into your Instagram account, you may click the Instagram button to link contents from this website to your Instagram profile. This enables Instagram to allocate your visit to this website to your user account. Your consent, in accordance with Art. 6(1)(a) GDPR and § 25(1) TTDSG, is required for using this service, and it can be revoked at any time. Insofar as personal data is collected on our website and forwarded to Facebook or Instagram, we and Meta Websites Ireland Limited are jointly responsible for this data processing (Art. 26 DSGVO). Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission.
  3. Youtube: In using YouTube for registration, the website acknowledges that YouTube is a subsidiary of Google LLC, headquartered in Mountain View, California, United States. As such, any data collected during the registration process via YouTube is governed by Google’s comprehensive privacy policy. This policy outlines the types of information collected, how it is used, and the measures in place to protect users’ privacy. It emphasizes Google’s commitment to user data security, detailing the safeguards and privacy controls provided to users to manage their information. The governance of this policy is in accordance with the laws and regulations of the United States, where Google LLC is based, ensuring adherence to stringent standards for data protection and privacy. See details here
  4. Telegram: By utilizing Telegram for registration purposes, we are aligning with a platform whose headquarters is situated in Dubai, United Arab Emirates. Our commitment to user privacy and data protection is reflected in our adherence to Telegram’s privacy policy, which meticulously outlines the collection, use, and sharing of personal data. This policy underscores the importance of user consent and control, offering users the ability to manage their personal information effectively. Through collaboration with Telegram, we ensure that our users’ data is handled with the utmost care and security, employing advanced encryption methods to safeguard information. Our practices are designed to comply with relevant data protection laws, thereby reinforcing our dedication to maintaining the privacy and integrity of user data.;_ylu=Y29sbwNncTEEcG9zAzEEdnRpZAMEc2VjA3Ny/RV=2/RE=1711158483/RO=10/

For further information, please consult Instagram’s Data Privacy Declaration at:

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF), an agreement between the European Union and the US ensuring compliance with European data protection standards. For more information, please visit:


If you would like to subscribe to the newsletter offered on this website, we will need from you an e-mail address as well as information that allow us to verify that you are the owner of the e-mail address provided and consent to the receipt of the newsletter. No further data shall be collected or shall be collected only on a voluntary basis. We shall use such data only for the sending of the requested information and shall not share such data with any third parties. The processing of the information entered into the newsletter subscription form shall occur exclusively on the basis of your consent (Art. 6(1)(a) GDPR). You may revoke the consent you have given to the archiving of data, the e-mail address, and the use of this information for the sending of the newsletter at any time, for instance by clicking on the “Unsubscribe” link in the newsletter. This shall be without prejudice to the lawfulness of any data processing transactions that have taken place to date. The data deposited with us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter or the newsletter service provider and deleted from the newsletter distribution list after you unsubscribe from the newsletter or after the purpose has ceased to apply.  After you unsubscribe from the newsletter distribution list, your e-mail address may be stored by us or the newsletter service provider in a blacklist, if such action is necessary to prevent future mailings. The data from the blacklist is used only for this purpose and not merged with other data.


Changes to our Privacy Policy may occur periodically as we refine our data protection practices and adapt to evolving legal requirements. Any modifications made to this policy will be effective immediately upon posting on our website. We will strive to notify you of significant changes via prominent notices on our site or through direct communication channels. Your continued use of our services after such revisions indicates your acceptance of the updated terms. If you do not agree with any changes, please refrain from using our website and services. We retain the right to maintain previous versions of this policy for reference purposes. For any inquiries or concerns regarding these changes or our privacy practices, please reach out to us using the contact information provided.


If you submit inquiries to us via our contact form, the information provided in the contact form as well as any contact information provided therein will be stored by us in order to handle your inquiry and in the event that we have further questions. We will not share this information without your consent.

For inquiries or concerns regarding your rights or other data protection issues, reach out to us at [email protected]


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